Question 1

How long do I keep the totes?

Accepted Answer

Standard rentals include seven days. If you need more time, extend your rental for another week before pickup.

Question 2

Is delivery included?

Accepted Answer

Delivery and pickup are included within our standard St. Johns County service area.

Question 3

Are the totes clean?

Accepted Answer

Yes. Every tote is cleaned, sanitized and inspected between customers.

Question 4

What if my moving date changes?

Accepted Answer

Customers can request a delivery or pickup date change subject to availability. One complimentary change is allowed when provided at least 48 hours in advance.

Question 5

What happens if a tote is lost or damaged?

Accepted Answer

Replacement charges may apply for missing or unusable equipment according to the rental agreement.

Question 6

Do I need to be home for delivery?

Accepted Answer

Not necessarily. Customers can select an approved garage, driveway or covered drop location during checkout.

Question 7

How do I know how many totes I need?

Accepted Answer

Use the tote calculator on the homepage. Answer four quick questions and we'll recommend a package. You can always pick a different one.

Question 8

How far in advance should I reserve?

Accepted Answer

A week or two ahead is comfortable, especially around the end of the month. If your move is sooner, check availability — rush delivery is often possible.

Question 9

When do you pick the totes back up?

Accepted Answer

On the pickup date you selected at checkout. Leave everything stacked where the driver can reach it, and we'll confirm once the equipment is collected.

Question 10

Do the totes need to be empty?

Accepted Answer

Yes. Please empty the totes and stack them with the lids closed before your pickup window.

Question 11

What sizes are the totes?

Accepted Answer

Large totes are 27 gallons and handle most household items. Medium totes are 17 gallons and are ideal for books, pantry items, tools and other heavier belongings.

Question 12

How much weight can a tote hold?

Accepted Answer

The totes are rigid and stack securely when packed sensibly. Keep each tote to a weight you can comfortably lift — heavier items belong in the medium totes.

Question 13

What is included in the package price?

Accepted Answer

Totes with a plastic label sleeve on each one, plus delivery and pickup inside our standard service area, for the rental length included with your package.

Question 14

Are prices shown with tax?

Accepted Answer

Prices are shown before applicable sales tax. Tax is calculated at checkout.

Question 15

How do I keep the totes another week?

Accepted Answer

Before your pickup date, choose the extension option in your pickup reminder. The extra week rate depends on your package and is shown before you confirm.

Question 16

What does an extra week cost?

Accepted Answer

$39 for Apartment Move, $49 for Home Move, $69 for Family Move and $89 for Whole Home Move.

Question 17

Which areas do you serve?

Accepted Answer

St. Johns County, including Fruit Cove, Julington Creek, Durbin, Nocatee, Ponte Vedra, World Golf Village and St. Augustine. Select nearby South Jacksonville addresses are available as an extended-area delivery.

Question 18

What if I'm just outside your area?

Accepted Answer

Send us your address. Extended delivery is often available for a small additional fee.

Question 19

How do I pay?

Accepted Answer

Reservations are paid online by card at checkout. We never store your card details ourselves.

Question 20

Is there a deposit?

Accepted Answer

Your reservation total is charged at booking, plus a refundable $100 deposit. The deposit is refunded once all totes are picked up undamaged. Replacement charges only apply if equipment comes back missing or unusable.

Everything you might want to know.

Reservations

Delivery

Totes

Changing Dates

Damage / Missing Equipment

Pickup

Pricing

Extensions

Service Area

Payment

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